{"id":10632,"date":"2026-09-25T10:24:41","date_gmt":"2026-09-25T08:24:41","guid":{"rendered":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/?p=10632"},"modified":"2026-09-25T10:25:53","modified_gmt":"2026-09-25T08:25:53","slug":"le-portail-asap-pour-faire-un-ticket-dassistance-informatique","status":"publish","type":"post","link":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/2026\/09\/25\/le-portail-asap-pour-faire-un-ticket-dassistance-informatique\/","title":{"rendered":"Le portail ASAP pour faire un ticket d&rsquo;assistance informatique"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>ASAP<\/strong> est le portail utilisateur de l\u2019assistance informatique de l\u2019acad\u00e9mie. Il permet \u00e0 chaque personnel de <strong>d\u00e9clarer une demande d\u2019assistance, de suivre son traitement, d\u2019ajouter des informations compl\u00e9mentaires et de cl\u00f4turer ou rouvrir une demande<\/strong>.<\/h3>\n\n\n\n<p>Accessible depuis <strong>Selia <\/strong>(onglet Aide et assistance) ou <strong>Arena<\/strong>, le portail facilite le suivi des demandes et leur prise en charge par les services comp\u00e9tents.<\/p>\n\n\n\n<p>Pour acc\u00e9l\u00e9rer le traitement, il est recommand\u00e9 de <strong>d\u00e9crire pr\u00e9cis\u00e9ment le probl\u00e8me rencontr\u00e9<\/strong>, de renseigner un <strong>num\u00e9ro de t\u00e9l\u00e9phone direct<\/strong> ainsi que ses disponibilit\u00e9s.<\/p>\n\n\n\n<p><strong>\u00c0 noter :<\/strong> les notifications relatives aux demandes sont adress\u00e9es sur la <strong>messagerie acad\u00e9mique personnelle<\/strong> de l\u2019utilisateur. Il est donc important de la consulter r\u00e9guli\u00e8rement.<\/p>\n\n\n\n<p>Voici les guides du service informatique de l&rsquo;acad\u00e9mie du plus simple au plus complet.<\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/mediascol.ac-clermont.fr\/ien-aurillac3\/wp-content\/uploads\/sites\/42\/2026\/09\/ASAP-Utilisateur-Guide-rapide-du-depot-de-demande.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Contenu embarqu\u00e9 [ASAP] Utilisateur - Guide rapide du d\u00e9p\u00f4t de demande.\"><\/object><a id=\"wp-block-file--media-cb0adbde-3f5e-47c8-a6d4-07575902969b\" href=\"https:\/\/mediascol.ac-clermont.fr\/ien-aurillac3\/wp-content\/uploads\/sites\/42\/2026\/09\/ASAP-Utilisateur-Guide-rapide-du-depot-de-demande.pdf\">[ASAP] Utilisateur &#8211; Guide rapide du d\u00e9p\u00f4t de demande<\/a><a href=\"https:\/\/mediascol.ac-clermont.fr\/ien-aurillac3\/wp-content\/uploads\/sites\/42\/2026\/09\/ASAP-Utilisateur-Guide-rapide-du-depot-de-demande.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-cb0adbde-3f5e-47c8-a6d4-07575902969b\">T\u00e9l\u00e9charger<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/mediascol.ac-clermont.fr\/ien-aurillac3\/wp-content\/uploads\/sites\/42\/2026\/09\/ASAP-Utilisateur-Guide-rapide-du-Portail-Utilisateur-2025.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Contenu embarqu\u00e9 [ASAP] Utilisateur - Guide rapide du Portail Utilisateur 2025.\"><\/object><a id=\"wp-block-file--media-03feafdf-ce8a-4cff-bb7d-c56bee9018a5\" href=\"https:\/\/mediascol.ac-clermont.fr\/ien-aurillac3\/wp-content\/uploads\/sites\/42\/2026\/09\/ASAP-Utilisateur-Guide-rapide-du-Portail-Utilisateur-2025.pdf\">[ASAP] Utilisateur &#8211; Guide rapide du Portail Utilisateur 2025<\/a><a href=\"https:\/\/mediascol.ac-clermont.fr\/ien-aurillac3\/wp-content\/uploads\/sites\/42\/2026\/09\/ASAP-Utilisateur-Guide-rapide-du-Portail-Utilisateur-2025.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-03feafdf-ce8a-4cff-bb7d-c56bee9018a5\">T\u00e9l\u00e9charger<\/a><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/mediascol.ac-clermont.fr\/ien-aurillac3\/wp-content\/uploads\/sites\/42\/2026\/09\/ASAP-Utilisateur-Guide-du-depot-de-demande.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Contenu embarqu\u00e9 [ASAP] Utilisateur - Guide du d\u00e9p\u00f4t de demande.\"><\/object><a id=\"wp-block-file--media-2b3e57af-75f4-4f89-8ec5-c40f4899d748\" href=\"https:\/\/mediascol.ac-clermont.fr\/ien-aurillac3\/wp-content\/uploads\/sites\/42\/2026\/09\/ASAP-Utilisateur-Guide-du-depot-de-demande.pdf\">[ASAP] Utilisateur &#8211; Guide du d\u00e9p\u00f4t de demande<\/a><a href=\"https:\/\/mediascol.ac-clermont.fr\/ien-aurillac3\/wp-content\/uploads\/sites\/42\/2026\/09\/ASAP-Utilisateur-Guide-du-depot-de-demande.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-2b3e57af-75f4-4f89-8ec5-c40f4899d748\">T\u00e9l\u00e9charger<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>ASAP est le portail utilisateur de l\u2019assistance informatique de l\u2019acad\u00e9mie. Il permet \u00e0 chaque personnel de d\u00e9clarer une demande d\u2019assistance, de suivre son traitement, d\u2019ajouter des informations compl\u00e9mentaires et de [&hellip;]<\/p>\n","protected":false},"author":282,"featured_media":10634,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[34,33],"tags":[355,356],"class_list":{"0":"post-10632","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-actualites-2","8":"category-numerique-educatif","9":"tag-assistance","10":"tag-informatique","11":"czr-hentry"},"_links":{"self":[{"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/posts\/10632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/users\/282"}],"replies":[{"embeddable":true,"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/comments?post=10632"}],"version-history":[{"count":1,"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/posts\/10632\/revisions"}],"predecessor-version":[{"id":10633,"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/posts\/10632\/revisions\/10633"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/media\/10634"}],"wp:attachment":[{"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/media?parent=10632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/categories?post=10632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mediascol.ac-clermont.fr\/ien-mauriac\/wp-json\/wp\/v2\/tags?post=10632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}